KVKK Information Text

1. Data Controller

Your personal data is processed by us as the data controller. Dry Clean Express Personal data is processed by us within the scope of the Law No. 6698 on the Protection of Personal Data (“KVKK”).

Contact Information:

  • Email: [email protected]

  • Telephone: 444 31 47

  • Address: Kavacık Neighborhood, Ekinciler Cd, Elbistan Sk No: 6, 34810 Beykoz

2. Categories of Personal Data Processed

  • Identity Information: First name, last name

  • Contact Information: Phone, email, address

  • Location Information: “Location data collected as part of the "Find the Nearest Branch" service.

  • Transaction Information: Order details, delivery preferences, payment method (cash on delivery only)

  • Technical Specifications: IP address, device information, cookie data

3. Purposes of Processing Personal Data

  • Receiving, preparing, and delivering orders.

  • Managing the processes of pickup from and delivery to the address.

  • Communicating with the customer (phone, WhatsApp, email)

  • “The most suitable branch is determined using the "Find Nearest Branch" system.

  • Improving customer satisfaction and service quality.

  • Fulfilling legal obligations (invoicing, tax records, official requests)

4. Parties to Whom Personal Data May Be Transferred

Your personal data will be processed only to the extent required by the business and in accordance with the Personal Data Protection Law (KVKK).;

  • Dry Clean Express branches,

  • Courier and logistics service providers,

  • Communication infrastructure providers (e.g., WhatsApp, hosting services),

  • Legal authorities and official institutions

    Your data may be shared with third parties. Your data will under no circumstances be shared with third parties for commercial purposes.

5. Method and Legal Basis for Collecting Personal Data

Your personal data;

  • Website forms,

  • Order and delivery records,

  • Communication channels (phone, WhatsApp, email)

    It is collected automatically or partially automatically.

Legal reasons:

  • Formation and performance of the contract (KVKK Article 5/2-c)

  • Fulfillment of legal obligation (KVKK Article 5/2-c)

  • Legitimate interest (KVKK Article 5/2-f)

  • Explicit consent (for marketing/communication permissions, if any)

6. Storage Time

  • Order and invoice records: 10 years (as required by the Tax Procedure Law)

  • Contact information: Within a reasonable time after the transaction is completed.

  • Location information: Not stored after branch redirection.

  • Log and technical data: 2 years

7. Rights of the Data Subject (KVKK Article 11)

Individuals whose personal data is processed;

  • To find out if your data is being processed,

  • Request information if it has been processed.,

  • To learn the purpose of processing and whether it is being used for its intended purpose.,

  • Knowing the third parties to whom it is transferred, whether domestically or internationally.,

  • Requesting corrections if it is incomplete or incorrectly processed.,

  • Requesting its deletion or destruction,

  • Objecting to the results of the process,

    They have rights.

8. Application Method

You can submit your requests under the KVKK (Personal Data Protection Law) in writing or electronically, along with documents verifying your identity. [email protected] You can send your applications to this address. Your applications will be answered within 30 days at the latest.

9. Entry into Force and Amendments

This Privacy Notice came into effect on the date of its publication on www.drycleanexpress.com.tr. Dry Clean Express reserves the right to make changes to this notice as deemed necessary. The updated version will be valid from the date of its publication on the website.