PRIVACY POLICY

Please www.drycleanexpress.com.tr through and Dry Clean Express mobile app Please read this Privacy Policy carefully before using our services.

1. Data Controller

Personal data collected through this website and mobile application, Dry Clean Express by Law No. 6698 on the Protection of Personal Data (“KVKK”) and is processed in accordance with relevant legislation.

Contact Information:

Email: [email protected]

Telephone: 444 31 47

Address: Kavacık Neighborhood, Ekinciler Cd, Elbistan Sk No: 6, 34810 Beykoz

Opening Hours:

Monday – Saturday: 08:00 – 20:00

Sunday: 11:00 – 17:00

2. What Data Do We Collect?

  • Forms: Name, phone number, email address, and physical address information.

  • Orders: Customer identification and contact information, and order details.

  • Location: “Location information is used within the scope of the "Find the Nearest Branch" system and distance-based delivery fee calculation.

  • Camera and Gallery: Take a photo or select from the gallery for AI-powered clothing analysis.

    • Photos Google Gemini AI sent to service

    • After the analysis It cannot be hidden

  • Push Notification Token: Device information for order status notifications.

  • Google Account Information: Name, email, and profile picture

  • Technical Specifications: IP address, device information, cookies, and traffic data.

3. Purposes of Data Processing

  • Receiving, processing, and delivering orders.

  • Contacting the customer (phone, WhatsApp, email)

  • Managing pickup and delivery processes from the address.

  • “"Find the Nearest Branch"” Location determination for the service

  • Distance-based delivery fee calculation.

  • Price and duration estimation using AI-powered clothing analysis.

  • Order status notification via push notification.

  • Secure login with your Google account.

  • Wheel of Fortune and loyalty program discount coupons

  • Fulfillment of legal obligations

  • Improving service quality

4. Data Transfer

Your data may be transferred in the following cases:

  • Relevant branches and courier service providers

  • Hosting and communication infrastructure providers

  • Legal authorities (if necessary)

Google Firebase

Device token information is used for push notification service.

Google Maps API

Address information is used for distance calculation and branch directions.

Google Gemini AI (Artificial Intelligence Clothing Analysis)

Data Sent: Uploaded clothing photo

Aim: Clothing type, fabric, color, and stain identification, along with a price estimation.

User Permission: Explicit consent is obtained before analysis.

Data Storage: The photos are not stored permanently.

Security: Encrypted transmission with HTTPS/TLS

Google Privacy Policy: https://policies.google.com/privacy

Your data will under no circumstances be shared with third parties for commercial purposes.

4.1 Third-Party Artificial Intelligence Services

Dry Clean Express, for garment analysis. Google LLC – Google Gemini AI It uses the service.

During the Analysis Process:

  • The photo is sent to Google servers.

  • Clothing information is determined as a result of the analysis.

  • The results are shown to the user.

Data Protection Measures:

  • The photograph is for analytical purposes only.

  • Permanent storage is not possible.

  • An encrypted connection is used.

User Consent:

  • Information is provided before the analysis.

  • “The process begins with "Analyze".

  • “"Accept and Continue" provides explicit consent.

  • The feature cannot be used without permission.

  • Can be abandoned if desired.

5. Cookies and Tracking Technologies

  • On the website mandatory cookies used

  • Available for performance and "nearest branch" service.

  • Cookie settings can be changed via the browser.

6. Data Retention Period

  • Order and customer information: 10 years

  • Location information: It is processed instantly, not recorded.

  • Clothing photos: It cannot be hidden.

  • Push token: Until the application is deleted or permissions are revoked.

7. Security Measures

  • SSL security certificate

  • Technical and administrative security measures

  • Encrypted mobile data transmission

  • Encrypted connection for third-party data transfers.

8. Customer Rights (KVKK Article 11)

Customers have the following rights:

  • To find out if your data is being processed.

  • Requesting information

  • Learning the purpose of processing

  • Knowing the third parties to whom it is transferred

  • Request a correction

  • Requesting its deletion or destruction

  • Objecting to automated system analysis.

To apply: [email protected]

9. Mobile Application Permissions

  • Camera: Clothing photo

  • Gallery/Storage: Photo selection

  • Location: Branch location and distance calculation

  • Notifications: Order information

  • Internet: Application functionality

Permissions can be managed through device settings.

9.1 AI Clothing Analysis Feature

  • The photo is sent to Google Gemini AI servers.

  • Explicit permission is obtained before analysis.

  • Photographs are not stored permanently.

  • The results are only shown to the user.

Important:

  • This feature is completely optional.

  • It won't work without permission.

  • “Canceled

  • It is independent of other application features.

10th Amendment Rights

Dry Clean Express reserves the right to make changes to its Privacy Policy. The current version is effective from the date of publication.

Last Update: February 2026